1. Do you ship internationally?

Yes, we ship to most countries worldwide! Shipping costs and times will vary depending on your location. Visit the Shipping page for more information.

2. How long does it take to receive my order?

  • Vietnam: 3–5 business days.

  • United States: 7–15 business days.

  • Other International Destinations: 7–20 business days, depending on the country.

3. What is your return or exchange policy?

We offer a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can initiate a return within 7 days of receiving your order. Please visit our Returns page for more details.

4. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your package’s delivery status.

5. How can I contact Zinula for support?

For any inquiries, feel free to email us at support@zinula.com, and we’ll get back to you promptly.

General Questions

Product-Specific Questions

1. What types of products does Zinula offer?

We specialize in resin art inspired by the ocean, including ready-to-ship pieces and personalized custom designs.

2. Can I request a custom design?

Absolutely! Share your ideas with us, and we’ll create a unique resin art piece tailored to your vision. Custom orders typically take 5–10 business days to complete, depending on complexity.

3. How do I care for my resin artwork?

  • Keep your artwork away from direct sunlight and extreme heat to prevent discoloration.

  • Use a soft, damp cloth to gently clean the surface.

4. What materials are used in your resin art?

Our artworks are made from high-quality resin, pigments, and natural elements to ensure durability and beauty.

5. Can I request a rush order?

For urgent orders, please email us at support@zinula.com before placing your order. We’ll do our best to meet your timeline.

Still have a question?

Feel free to contact us for more information.

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Email: support@zinula.com

Support Time

Monday – Saturday, 8:00 am – 5:00 pm (PST)

(You can still email us outside of business hours and we will respond within 24 hours)

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